Please call our customer services line to retrieve your PIN. For security reasons your four digit PIN, which is used to perform card transactions, will never be issued with your card. To obtain your PIN please call us on 020 3355 0134 (line open 24/7, local rate charges from UK landlines apply and from abroad international rate charges…
Getting Started
How do I activate my card?
Call the Customer Services line on 020 3355 0134 to activate your card (line open 24/7, local rate charges from UK landlines apply and from abroad international rate charges may apply). To activate your card: Have your six digit Passcode/access code (provided in your order confirmation email) and your my Travel Cash Card with its sixteen…
What is my Passcode?
You will need your six-digit Passcode to access your card account online, as well as to activate your card and retrieve your PIN. (It may also be referred to as your Access Code). Your Passcode should have been included in your order confirmation. If you cannot find your Passcode you can reset it online. When…
What should I do when I receive my card?
When your card arrives there are 3 things you need to do before you can start using your card: Sign the back of the card. You should also activate your card by calling 020 3355 0134 (line open 24/7, local rate charges from UK landlines apply and from abroad international rate charges may apply). Please ensure…