Please contact our Customer Services team if your order has not arrived on the day specified when you ordered.
Delivery Information
Can I have my order delivered to a different address to my payment card billing address?
Unfortunately orders can only be delivered to your payment card billing address. Due to money laundering regulations we are only able to deliver your order to your payment card billing address (the address at which the card you are using to pay for your order is registered to). This is in place to prevent possible…
What happens if my order doesn’t arrive?
Please contact our Customer Services team if your order has not arrived within 1-3 working days for Express Delivery orders, or, 5-10 working days for Standard Delivery orders. Express Delivery orders should arrive in 1-3 working days. Standard Delivery orders should arrive in 5-10 working days. If your order does not arrive in these times, please contact…
Do I need to be at home to sign for my card when it arrives?
You do not need to be at home to sign for your card. It will be sent via Royal Mail first or second class post.
What is Express Delivery and how much does it cost?
Express Delivery helps you get your card faster. It is FREE if you order £800 or more worth of your chosen currency, or for orders under £800 there is a charge of £5/€6/$8. Express Delivery cards are sent via Royal Mail first class post and are typically delivered in 1-3 working days. Orders placed after…
When will I get my card?
You should expect your card in 5-10 working days if you selected Standard Delivery or in 1-3 working days if you selected Express Delivery. For Standard Delivery, cards will normally arrive in 5-10 working days via Royal Mail second class post. Standard Delivery cards are personalised with your name. For Express Delivery, cards will normally…