Please contact our Customer Services team if your order has not arrived on the day specified when you ordered.
Currency Cards
What is the inactivity fee?
If you have not used your card for a period of 12 months or longer you will be charged an inactivity fee from the 13th month onwards of £2/€2.50/$3 a month. If you have not used your card for 12 months you can prevent the inactivity fee from being charged by using the card to make a…
How much does a my Travel Cash Travel Card cost?
All my Travel Cash cards are free with no monthly or annual fees charged, simply load the minimum load (£25/€30/$40) or more when you order and this money will be available for you to spend when you get the card. With the Euro and US Dollar Currency Cards you can lock in your exchange rate…
Can I cancel my card?
In the unlikely event that you are unhappy with the service, you have a legal right to cancel your my Travel Cash Card up to 14 days after you receive it. You also have the right to cancel your card at any time after this period, subject to cancellation and redemption fees. See Terms and Conditions.
What happens if my card is lost or stolen?
If your card is lost or stolen you should tell us immediately. How to report your card lost or stolen: Online: You can report your card lost or stolen via our website by logging in to your account, going to the card details page for the lost/stolen card and selecting ‘Report card lost or stolen’. Telephone: You…
What happens when my card expires?
Your my Travel Cash Card will be valid for 3 years. We will send you a new card prior to expiry if you have used the card within the 6 months before its expiry or if you have any balance remaining on your card.