Cancellations are generally not permitted and not possible if the order has been posted in the mail. Only under special circumstances may we cancel orders, however, this is at our discretion. To cancel an order you must call our Customer Services team on 0845 867 6496. Emails will not be accepted. If a cancellation is…
Placing Your Order
How will I know if my order is successful?
If your order has been successful you will receive a confirmation email from us shortly after your order has been placed confirming that is has been successful. If you do not receive this email it may mean that there has been a problem with your order in which case you should contact us. You can…
What denominations will I receive?
You will receive your currency in mixed denominations.
Is there a minimum order value?
The minimum order for Currency Home Delivery orders is £100. Please note, if your order is less than £600 a delivery charge of £10.00 will be added to your order.
How much will I be charged to use the Currency Home Delivery travel money service?
You will only be charged the following charges (where appropriate): £10.00 delivery charge for orders less than £600 FREE delivery for orders over £600 £2.00 charge for Saturday delivery regardless of order value
Can I buy multiple foreign currencies in one order?
You can only purchase one currency with each order. If you are traveling to multiple destinations then we recommend our Multi-Currency Card.